diff --git a/.github/ISSUE_TEMPLATE.md b/.github/ISSUE_TEMPLATE.md
new file mode 100644
index 000000000..1632170c9
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE.md
@@ -0,0 +1,5 @@
+**If you are looking for support** please ask in **#synapse:matrix.org**
+(using a matrix.org account if necessary). We do not use GitHub issues for
+support.
+
+**If you want to report a security issue** please see https://matrix.org/security-disclosure-policy/
diff --git a/.github/ISSUE_TEMPLATE/BUG_REPORT.md b/.github/ISSUE_TEMPLATE/BUG_REPORT.md
index 9dd05bcba..75c9b2c9f 100644
--- a/.github/ISSUE_TEMPLATE/BUG_REPORT.md
+++ b/.github/ISSUE_TEMPLATE/BUG_REPORT.md
@@ -4,11 +4,13 @@ about: Create a report to help us improve
 
 ---
 
+**THIS IS NOT A SUPPORT CHANNEL!**
+**IF YOU HAVE SUPPORT QUESTIONS ABOUT RUNNING OR CONFIGURING YOUR OWN HOME SERVER**,
+please ask in **#synapse:matrix.org** (using a matrix.org account if necessary)
+
 <!--
 
-**IF YOU HAVE SUPPORT QUESTIONS ABOUT RUNNING OR CONFIGURING YOUR OWN HOME SERVER**:
-You will likely get better support more quickly if you ask in ** #synapse:matrix.org ** ;)
-
+If you want to report a security issue, please see https://matrix.org/security-disclosure-policy/
 
 This is a bug report template. By following the instructions below and
 filling out the sections with your information, you will help the us to get all
diff --git a/README.rst b/README.rst
index 4db7d17e9..49fca2aba 100644
--- a/README.rst
+++ b/README.rst
@@ -1,3 +1,11 @@
+================
+Synapse |shield|
+================
+
+.. |shield| image:: https://img.shields.io/matrix/synapse:matrix.org?label=support&logo=matrix
+  :alt: (get support on #synapse:matrix.org)
+  :target: https://matrix.to/#/#synapse:matrix.org
+
 .. contents::
 
 Introduction
diff --git a/changelog.d/7377.doc b/changelog.d/7377.doc
new file mode 100644
index 000000000..29daa19f9
--- /dev/null
+++ b/changelog.d/7377.doc
@@ -0,0 +1 @@
+Spell it in an even more obvious way that the support channel for Synapse is `#synapse:matrix.org`.