---
name: Bug report
about: Create a report to help us improve

---

**THIS IS NOT A SUPPORT CHANNEL!**
**IF YOU HAVE SUPPORT QUESTIONS ABOUT RUNNING OR CONFIGURING YOUR OWN HOME SERVER**,
please ask in **#synapse:matrix.org** (using a matrix.org account if necessary)

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### Description

<!-- Describe here the problem that you are experiencing -->

### Steps to reproduce

- list the steps
- that reproduce the bug
- using hyphens as bullet points

<!--
Describe how what happens differs from what you expected.

If you can identify any relevant log snippets from _homeserver.log_, please include
those (please be careful to remove any personal or private data). Please surround them with
``` (three backticks, on a line on their own), so that they are formatted legibly.
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### Version information

<!-- IMPORTANT: please answer the following questions, to help us narrow down the problem -->

<!-- Was this issue identified on matrix.org or another homeserver? -->
- **Homeserver**:

If not matrix.org:

<!--
 What version of Synapse is running?

You can find the Synapse version with this command:

$ curl http://localhost:8008/_synapse/admin/v1/server_version

(You may need to replace `localhost:8008` if Synapse is not configured to
listen on that port.)
-->
- **Version**:

- **Install method**:
<!-- examples: package manager/git clone/pip  -->

- **Platform**:
<!--
Tell us about the environment in which your homeserver is operating
distro, hardware, if it's running in a vm/container, etc.
-->