diff --git a/x-pack/plugins/cloud/public/fullstory.ts b/x-pack/plugins/cloud/public/fullstory.ts
index 31e5ec128b9a..b118688f31ae 100644
--- a/x-pack/plugins/cloud/public/fullstory.ts
+++ b/x-pack/plugins/cloud/public/fullstory.ts
@@ -12,7 +12,7 @@ export interface FullStoryDeps {
   basePath: IBasePath;
   orgId: string;
   packageInfo: PackageInfo;
-  userIdPromise: Promise<string | undefined>;
+  userId?: string;
 }
 
 interface FullStoryApi {
@@ -24,7 +24,7 @@ export const initializeFullStory = async ({
   basePath,
   orgId,
   packageInfo,
-  userIdPromise,
+  userId,
 }: FullStoryDeps) => {
   // @ts-expect-error
   window._fs_debug = false;
@@ -73,28 +73,23 @@ export const initializeFullStory = async ({
   /* eslint-enable */
 
   // @ts-expect-error
-  const fullstory: FullStoryApi = window.FSKibana;
+  const fullStory: FullStoryApi = window.FSKibana;
+
+  try {
+    // This needs to be called syncronously to be sure that we populate the user ID soon enough to make sessions merging
+    // across domains work
+    if (!userId) return;
+    // Do the hashing here to keep it at clear as possible in our source code that we do not send literal user IDs
+    const hashedId = sha256(userId.toString());
+    fullStory.identify(hashedId);
+  } catch (e) {
+    // eslint-disable-next-line no-console
+    console.error(`[cloud.full_story] Could not call FS.identify due to error: ${e.toString()}`, e);
+  }
 
   // Record an event that Kibana was opened so we can easily search for sessions that use Kibana
-  // @ts-expect-error
-  window.FSKibana.event('Loaded Kibana', {
+  fullStory.event('Loaded Kibana', {
+    // `str` suffix is required, see docs: https://help.fullstory.com/hc/en-us/articles/360020623234
     kibana_version_str: packageInfo.version,
   });
-
-  // Use a promise here so we don't have to wait to retrieve the user to start recording the session
-  userIdPromise
-    .then((userId) => {
-      if (!userId) return;
-      // Do the hashing here to keep it at clear as possible in our source code that we do not send literal user IDs
-      const hashedId = sha256(userId.toString());
-      // @ts-expect-error
-      window.FSKibana.identify(hashedId);
-    })
-    .catch((e) => {
-      // eslint-disable-next-line no-console
-      console.error(
-        `[cloud.full_story] Could not call FS.identify due to error: ${e.toString()}`,
-        e
-      );
-    });
 };
diff --git a/x-pack/plugins/cloud/public/plugin.test.ts b/x-pack/plugins/cloud/public/plugin.test.ts
index af4d3c4c9005..264ae61c050e 100644
--- a/x-pack/plugins/cloud/public/plugin.test.ts
+++ b/x-pack/plugins/cloud/public/plugin.test.ts
@@ -63,16 +63,11 @@ describe('Cloud Plugin', () => {
         });
 
         expect(initializeFullStoryMock).toHaveBeenCalled();
-        const {
-          basePath,
-          orgId,
-          packageInfo,
-          userIdPromise,
-        } = initializeFullStoryMock.mock.calls[0][0];
+        const { basePath, orgId, packageInfo, userId } = initializeFullStoryMock.mock.calls[0][0];
         expect(basePath.prepend).toBeDefined();
         expect(orgId).toEqual('foo');
         expect(packageInfo).toEqual(initContext.env.packageInfo);
-        expect(await userIdPromise).toEqual('1234');
+        expect(userId).toEqual('1234');
       });
 
       it('passes undefined user ID when security is not available', async () => {
@@ -82,9 +77,9 @@ describe('Cloud Plugin', () => {
         });
 
         expect(initializeFullStoryMock).toHaveBeenCalled();
-        const { orgId, userIdPromise } = initializeFullStoryMock.mock.calls[0][0];
+        const { orgId, userId } = initializeFullStoryMock.mock.calls[0][0];
         expect(orgId).toEqual('foo');
-        expect(await userIdPromise).toEqual(undefined);
+        expect(userId).toEqual(undefined);
       });
 
       it('does not call initializeFullStory when enabled=false', async () => {
diff --git a/x-pack/plugins/cloud/public/plugin.ts b/x-pack/plugins/cloud/public/plugin.ts
index 68dece1bc5d3..98017d09ef80 100644
--- a/x-pack/plugins/cloud/public/plugin.ts
+++ b/x-pack/plugins/cloud/public/plugin.ts
@@ -166,16 +166,21 @@ export class CloudPlugin implements Plugin<CloudSetup> {
     }
 
     // Keep this import async so that we do not load any FullStory code into the browser when it is disabled.
-    const { initializeFullStory } = await import('./fullstory');
+    const fullStoryChunkPromise = import('./fullstory');
     const userIdPromise: Promise<string | undefined> = security
       ? loadFullStoryUserId({ getCurrentUser: security.authc.getCurrentUser })
       : Promise.resolve(undefined);
 
+    const [{ initializeFullStory }, userId] = await Promise.all([
+      fullStoryChunkPromise,
+      userIdPromise,
+    ]);
+
     initializeFullStory({
       basePath,
       orgId,
       packageInfo: this.initializerContext.env.packageInfo,
-      userIdPromise,
+      userId,
     });
   }
 }