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docs: unknown route (#52703)

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Brandon Morelli 2019-12-11 09:53:44 -08:00 committed by GitHub
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docs/apm/troubleshooting.asciidoc
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@ -42,3 +42,22 @@ Finally, this problem can also occur if you've changed the index name that you w
The default index pattern can be found {apm-server-ref}/elasticsearch-output.html#index-option-es[here].
If you change this setting, you must also configure the `setup.template.name` and `setup.template.pattern` options.
See {apm-server-ref}/configuration-template.html[Load the Elasticsearch index template].
==== Unknown route
The {apm-app-ref}/transactions.html[transaction overview] will only display helpful information
when the transactions in your services are named correctly.
If you're seeing "GET unknown route" or "unknown route" in the APM app,
it could be a sign that something isn't working like it should.
Elastic APM Agents come with built-in support for popular frameworks out-of-the-box.
This means, among other things, that the Agent will try to automatically name HTTP requests.
As an example, the Node.js Agent uses the route that handled the request, while the Java Agent uses the Servlet name.
"Unknown route" indicates that the Agent can't determine what to name the request,
perhaps because the technology you're using isn't supported, the Agent has been installed incorrectly,
or because something is happening to the request that the Agent doesn't understand.
To resolve this, you'll need to head over to the relevant {apm-agents-ref}[Agent documentation].
Specifically, view the Agent's supported technologies page.
You can also use the Agent's public API to manually set a name for the transaction.