a7c9d3f1e0
* Renaming alerts to rules * Updating formatted messages * Updating i18n labels * Completed renaming in UI * Updating client routes including redirect * wip docs update * Reverting title changes for now * Fixing types check * Fixing unit tests * Fixing functional test * Fixing functional test * docs wip * wip docs update * Finished first run through docs * docs docs docs * Fixing bad merge * Fixing functional test * Docs cleanup * Cleaning up i18n labels * Fixing functional test * Updating screenshots * Updating screenshots * Updating screenshots * Updating terminology in alerting examples * Updating terminology in alerting examples Co-authored-by: Kibana Machine <42973632+kibanamachine@users.noreply.github.com>
63 lines
2.3 KiB
Plaintext
63 lines
2.3 KiB
Plaintext
[role="xpack"]
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[[servicenow-action-type]]
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=== ServiceNow connector and action
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++++
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<titleabbrev>ServiceNow</titleabbrev>
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The ServiceNow connector uses the https://developer.servicenow.com/app.do#!/rest_api_doc?v=orlando&id=c_TableAPI[V2 Table API] to create ServiceNow incidents.
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[float]
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[[servicenow-connector-configuration]]
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==== Connector configuration
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ServiceNow connectors have the following configuration properties.
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Name:: The name of the connector. The name is used to identify a connector in the **Stack Management** UI connector listing, and in the connector list when configuring an action.
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URL:: ServiceNow instance URL.
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Username:: Username for HTTP Basic authentication.
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Password:: Password for HTTP Basic authentication.
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[float]
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[[Preconfigured-servicenow-configuration]]
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==== Preconfigured connector type
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[source,text]
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--
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my-servicenow:
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name: preconfigured-servicenow-connector-type
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actionTypeId: .servicenow
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config:
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apiUrl: https://dev94428.service-now.com/
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secrets:
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username: testuser
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password: passwordkeystorevalue
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--
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Config defines information for the connector type.
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`apiUrl`:: An address that corresponds to *URL*.
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Secrets defines sensitive information for the connector type.
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`username`:: A string that corresponds to *Username*.
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`password`:: A string that corresponds to *Password*. Should be stored in the <<creating-keystore, {kib} keystore>>.
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[float]
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[[servicenow-action-configuration]]
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==== Action configuration
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ServiceNow actions have the following configuration properties.
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Urgency:: The extent to which the incident resolution can delay.
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Severity:: The severity of the incident.
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Impact:: The effect an incident has on business. Can be measured by the number of affected users or by how critical it is to the business in question.
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Short description:: A short description for the incident, used for searching the contents of the knowledge base.
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Description:: The details about the incident.
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Additional comments:: Additional information for the client, such as how to troubleshoot the issue.
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[[configuring-servicenow]]
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==== Configure ServiceNow
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ServiceNow offers free https://developer.servicenow.com/dev.do#!/guides/madrid/now-platform/pdi-guide/obtaining-a-pdi[Personal Developer Instances], which you can use to test incidents.
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