48 lines
1.7 KiB
Text
48 lines
1.7 KiB
Text
[role="xpack"]
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[[monitor-troubleshooting]]
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== Troubleshooting monitoring in {kib}
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++++
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<titleabbrev>Troubleshooting</titleabbrev>
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++++
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Use the information in this section to troubleshoot common problems and find
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answers for frequently asked questions related to the {kib} {monitor-features}.
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[float]
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=== Cannot view the cluster because the license information is invalid
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*Symptoms:*
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The following error appears in a banner at the top of the screen in {kib} on the
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*Stack Monitoring > Clusters* page:
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`You can't view the "<my_cluster>" cluster because the license information is invalid.`
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*Resolution:*
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You cannot monitor a version 6.3 or later cluster from {kib} version 6.2 or earlier.
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To resolve this issue, upgrade {kib} to 6.3 or later. See
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{stack-ref}/upgrading-elastic-stack.html[Upgrading the {stack}].
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[float]
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=== No monitoring data is visible in {kib}
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*Symptoms:*
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The *Stack Monitoring* page in {kib} is empty.
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*Resolution:*
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. Confirm that {kib} is seeking monitoring data from the appropriate {es} URL.
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By default, data is retrieved from the cluster specified in the
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`elasticsearch.hosts` setting in the `kibana.yml` file. If you want to retrieve it
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from a different monitoring cluster, set `xpack.monitoring.elasticsearch.hosts`.
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See <<monitoring-settings-kb>>.
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. Confirm that there is monitoring data available at that URL. It is stored in
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indices such as `.monitoring-kibana-*` and `.monitoring-es-*`. At a minimum, you
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must have monitoring data for the {es} production cluster. Once that data exists,
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{kib} can display monitoring data for other products in the cluster.
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. Set the time filter to “Last 1 hour”. When monitoring data appears in your
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cluster, the page automatically refreshes with the monitoring summary.
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